Privacy Policy

At StemTides (stemtides.com), accessible from [https://stemtides.com](https://stemtides.com), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how it is used, and how we safeguard your personal data.

1. Information We Collect

We collect information to process orders, improve customer service, and comply with regulatory standards:

1. Personal Information: When you register an account, place an order, or contact us, we may collect personal identifiers including your name, email address, physical billing and shipping address, phone number, and institutional/laboratory affiliation.
2. Payment Information: Credit card numbers and payment processing details are collected and processed securely via third-party payment processors. StemTides does not store full credit card information on its servers.
3. Automated Usage Data: When you visit our website, our servers automatically record standard browser log files, including your IP address, browser type, operating system, referring pages, date/time stamps, and clickstream data.

2. How We Use Your Information

We utilize collected information for the following legitimate business purposes:

• Fulfilling, processing, and shipping laboratory orders;
• Verifying institutional researcher identity and qualification;
• Communicating order updates, invoices, and customer service requests;
• Preventing fraud, unauthorized access, or non-compliant product purchases;
• Improving site functionality, security, and performance;
• Complying with legal, regulatory, and audit requirements.

3. Information Sharing and Third Parties

StemTides does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted service providers necessary to operate our business:

• Service Providers: Logistics/shipping carriers, secure payment gateways, IT hosting infrastructure, and compliance verification services.
• Legal & Regulatory Obligations: We may disclose your information if required to do so by law, court order, subpoena, or government request to enforce safety regulations or protect legal rights.

4. Data Security

StemTides implements industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption for online transactions) to guard your personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage method is 100% secure.

5. Cookies and Tracking Technologies

StemTides uses cookies to maintain session states, remember shopping cart items, analyze traffic patterns, and personalize your experience. You may configure your web browser to reject cookies, but doing so may limit certain functionality of the site.

6. Your Privacy Rights (GDPR / CCPA)

Depending on your location, you may have the following data rights:

• Access & Portability: Request copies of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request erasure of your personal data, subject to legal and transaction retention obligations.
• Opt-Out: Opt out of non-essential marketing emails at any time using the “Unsubscribe” link in our communications.

To exercise any of these rights, please contact us using the contact details below.

7. Children’s & Age Restrictions

StemTides does not knowingly collect personal information from individuals under the age of 18 or 21. If you believe a minor has provided personal data on our platform, please contact us immediately so we can remove such information.

8. Changes to This Privacy Policy

StemTides reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to stemtides.com with an updated “Last Updated” date.

9. Contact Us

For questions regarding this Privacy Policy or your data, please reach out to:

Email: [[email protected]]